Refund policy
Refund & Return Policy
We want you to have a smooth shopping experience. If there is an issue with your serum order, we are here to help.
🔄 Returns
Returns are accepted only if:
• The product received is damaged, leaked, or defective.
• You received the wrong product.
• The product received is different from what you ordered.
Please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.
🚫 Non-Returnable Products
For hygiene and safety reasons, opened or used serum products cannot be returned unless the product was received damaged, leaked, defective, or incorrect.
💰 Refunds
After the returned product or evidence is verified and approved:
• Refunds will be processed to the original payment method where applicable.
• Processing may take 5–7 business days after approval.
• For COD orders, refund arrangements may require valid bank/UPI details.
📦 Damaged or Leaked Orders
If your package arrives damaged or the serum has leaked:
1. Take photos/videos before opening or immediately after receiving the package.
2. Keep the product and original packaging.
3. Contact us within 48 hours.
4. Our team will review the issue and provide a replacement or refund if approved.
❌ Order Cancellation
Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible.
⚠️ Important
Refunds or replacements are subject to verification. We reserve the right to reject requests that do not meet the conditions of this policy.
📞 Contact Us
For return or refund requests, please contact our customer support team using the contact details provided on our website.
Thank you for shopping with us!